Acceptance of Terms
By accessing or using Helix ("Service"), operated by Neuro Spark Portal L.L.C ("Company," "we," "us"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.
Summary: By using Helix, you're agreeing to these terms. Please read them carefully.
These terms apply to all users, including visitors, registered users, and organizations. Additional terms may apply to specific features or services.
Description of Service
Helix is a product development platform that provides:
- AI-powered product development assistance
- Canvas-based visual planning tools
- Document management and knowledge base
- Collaboration features for teams
- Integration with third-party services
- Multi-tenant organization support
We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice.
User Accounts
Registration
To access certain features, you must create an account. You agree to:
- Provide accurate and complete registration information
- Maintain the security of your account credentials
- Notify us immediately of any unauthorized access
- Accept responsibility for all activities under your account
Organizations
If you create or join an organization:
- Organization admins control member access and permissions
- Content shared within an organization is visible to authorized members
- You must have authority to bind the organization to these terms
Acceptable Use
You agree not to use the Service to:
- Violate any applicable laws or regulations
- Infringe intellectual property rights
- Transmit malware or harmful code
- Attempt unauthorized access to systems
- Harass, abuse, or harm others
- Generate spam or misleading content
- Circumvent usage limits or restrictions
- Reverse engineer the Service
We may suspend or terminate accounts that violate these guidelines.
Intellectual Property
Our Property
The Service, including its design, features, code, and branding, is owned by Neuro Spark Portal L.L.C and protected by intellectual property laws. You may not copy, modify, or distribute any part of the Service without permission.
Feedback
If you provide feedback or suggestions about the Service, we may use them without obligation to compensate you.
Your Content
Ownership
You retain ownership of content you create or upload to Helix ("User Content"). By using the Service, you grant us a limited license to store, process, and display your content as necessary to provide the Service.
Responsibilities
You are responsible for:
- Ensuring you have rights to upload and share your content
- Content accuracy and legality
- Backing up your own content
AI-Generated Content
Content generated by our AI assistants based on your inputs is provided as-is. You are responsible for reviewing and validating AI outputs before use.
Payment Terms
Subscriptions
Paid features require a subscription. By subscribing, you agree to:
- Pay all fees associated with your subscription plan
- Automatic renewal unless cancelled before the renewal date
- Price changes with 30 days advance notice
Refunds
Refunds are provided at our discretion. Contact support within 14 days of purchase if you believe you're entitled to a refund.
Taxes
Prices may exclude applicable taxes. You are responsible for any taxes associated with your use of the Service.
Disclaimers
Important: The Service is provided "as is" without warranties of any kind, express or implied.
We do not warrant that:
- The Service will be uninterrupted or error-free
- AI-generated content will be accurate or suitable for any purpose
- The Service will meet your specific requirements
- Any defects will be corrected
AI assistants provide suggestions, not professional advice. Always validate important decisions independently.
Limitation of Liability
To the maximum extent permitted by law:
- We are not liable for indirect, incidental, special, or consequential damages
- Our total liability is limited to the amount you paid us in the 12 months preceding the claim
- We are not liable for actions of third-party services or integrations
Some jurisdictions do not allow limitation of liability, so these limits may not apply to you.
Termination
By You
You may terminate your account at any time through account settings or by contacting support. Upon termination, your right to use the Service ends immediately.
By Us
We may suspend or terminate your account if you:
- Violate these Terms of Service
- Engage in fraudulent or illegal activity
- Fail to pay applicable fees
We will provide reasonable notice when possible, except in cases of serious violations.
Effect of Termination
Upon termination, we may delete your data according to our data retention policy. Export your data before terminating if you wish to retain it.
Governing Law
These Terms are governed by the laws of the United Arab Emirates. Any disputes arising from these Terms shall be resolved in the courts of Dubai, UAE.
If any provision of these Terms is found unenforceable, the remaining provisions will continue in effect.
Changes to Terms
We may update these Terms periodically. Material changes will be notified via email or platform notice at least 30 days before taking effect. Continued use after changes constitutes acceptance.
For questions about these Terms, contact support@helixcanvas.ai.