Introduction
At Helix, we believe your privacy is fundamental. This Privacy Policy explains how Neuro Spark Portal L.L.C ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you use our product development platform.
Our Commitment: We collect only what we need, we protect what we collect, and we never sell your personal data.
Information We Collect
Information You Provide
- Account Info: Name, email, password, organization details
- Product Data: Ideas, briefs, canvas content, documents
- Communications: Messages via AI assistants and support
- Payment Info: Billing details via payment providers
Automatically Collected
- Usage Data: Features used, session duration, navigation
- Device Info: Browser, OS, device identifiers, IP address
- Log Data: Access times, pages viewed, referring URLs
- Third-Party: Data from authorized integrations
How We Use Your Information
- Provide Services: Operate platform, deliver AI features
- Personalize: Tailor AI responses to your context
- Improve: Analyze patterns to enhance UX
- Communicate: Service updates and security alerts
- Security: Detect and prevent fraudulent activity
- Compliance: Meet legal obligations
AI Training: Your product data and conversations are not used to train general AI models. Your content remains yours.
Data Sharing & Disclosure
We do not sell your personal information. We may share data with:
- Service Providers: Trusted vendors (hosting, analytics, payments) under confidentiality agreements
- AI Infrastructure: Third-party AI services with data minimization
- Your Organization: Members as configured by your admin
- Legal Requirements: When required by law or to protect rights
- Business Transfers: In mergers/acquisitions, with notice
Data Security
- Encryption: TLS 1.3 in transit, AES-256 at rest
- Access Controls: Role-based access, MFA, audit logs
- Infrastructure: SOC 2 compliant cloud providers
- Isolation: Strict organization-level data separation
Your Rights
Depending on your location, you may have rights to:
- Access: Request a copy of your data
- Correction: Update inaccurate information
- Deletion: Request removal of your data
- Portability: Receive data in machine-readable format
- Objection: Object to certain processing
- Withdraw Consent: Revoke given consent
To exercise these rights, contact support@helixcanvas.ai. We respond within one week.
Cookies & Tracking
- Essential: Authentication, security, core functionality
- Analytics: Usage patterns to improve service
- Preferences: Your settings and customizations
Control cookies via browser settings. Disabling essential cookies may affect functionality.
Data Retention
We retain data while your account is active. After deletion:
- Personal data deleted within 30 days
- Backups purged within 90 days
- Anonymized analytics may be retained
- Legal requirements may extend retention
Children's Privacy
Helix is not intended for users under 16. We do not knowingly collect data from children. Contact us immediately if you believe we have.
Changes to This Policy
We may update this policy periodically. Material changes will be notified via email or platform notice at least 30 days before taking effect.